You can contact us during support hours or leave a voicemail if calling outside those hours. There may be times when no staff are available; please leave a voicemail.

Support Hours: Monday through Friday from 8 a.m. to 4 p.m.

To submit a help ticket, please email testcenterhelp@iastate.edu. 

Please describe your questions or issues, and if it is a course-specific issue, include your course title and number. This email will create a ServiceNow ticket and notify our team to follow up with you promptly during our office hours.

Phone*: 515-294-7398

Please leave a voicemail, as staff may not be available to answer calls. All messages will be directed to available staff during our support hours.